Return and Refund Policy: Trusted Rules for AP TREND JONE

Last Updated: 17 June 2026

This Return and Refund Policy explains how returns and refunds are handled for orders placed on the official AP TREND JONE website.

AP TREND JONE is operated by AP TRADING CO. We sell clothing products through our website, including men’s clothing, women’s clothing, kidswear, combo sets, packs, and other fashion apparel.

Please read this Return and Refund Policy carefully before placing an order. By purchasing from our website, you agree to the terms mentioned below.

1. Return and Refund Policy Scope

This Return and Refund Policy applies only to orders placed through the official AP TREND JONE website.

This policy does not apply to:

Offline purchases
Marketplace purchases
Third-party platform orders
Wholesale orders
Retail shop purchases
Orders placed outside our official website

For orders placed through any third-party marketplace or platform, the return and refund policy of that platform will apply.

2. Return Window

Customers must raise a return/refund request within 1 day of delivery.

A return/refund request raised after the return window may not be accepted.

The delivery date shown in the tracking details, order records, delivery confirmation, courier proof, or website order status may be considered as the delivery date.

3. No Exchange Policy

AP TREND JONE does not offer product exchange.

This means we do not provide exchange for:

Size issue
Customer changed mind
Style preference
Color preference, unless wrong color/product mismatch is delivered
Product no longer needed
Ordered by mistake
Product not liked after delivery

If the order is eligible under this policy, we may process a return and refund only after verification and quality check.

4. Return and Refund Allowed Only for Damaged or Wrong Products

Return and refund will be accepted only in the following cases:

Wrong product delivered
Damaged product received
Defective product received
Missing item in the order
Color or product mismatch from the ordered item

Return and refund will not be accepted for general reasons such as size issue, change of mind, dislike of product, wrong order placed by customer, or personal preference.

5. Proof Required for Return and Refund

To request a return and refund, the customer must provide proper proof.

The customer must submit:

Clear product photos
Clear video proof
Order details
Invoice or order confirmation
Image of the packaging, if required
Image of the product tag, if required
Clear explanation of the issue

For damaged, defective, wrong, missing, or mismatch product claims, customers must send photo and video proof within the return open date.

Proof should be clear enough to show the issue properly.

If the photo or video proof is unclear, incomplete, edited, misleading, or not shared within the required time, the return/refund request may be rejected.

6. Complaint Time Limit for Damaged, Wrong, Defective, Missing, or Mismatch Product

For damaged product, wrong product, defective product, missing item, or color/product mismatch, the customer should contact us as soon as possible.

The complaint must be raised within 48 hours of delivery.

However, the return/refund request must still be raised within the return window mentioned in this policy.

Requests received after the allowed time may not be accepted.

7. Product Condition Required for Return

To be eligible for return and refund, the product must be:

Unused
Unwashed
Unworn
In original condition
With original tags attached
With original packaging available
With invoice or order details available

The product must not be damaged, altered, stained, perfumed, washed, used, or worn by the customer.

If the product does not meet these conditions, the return/refund request may be rejected.

8. Non-Returnable Products

The following products are not eligible for return or refund:

Used products
Washed products
Worn products
Products without tags
Products without original packaging
Products without invoice or order details
Products damaged by customer use
Products with stains, smell, perfume, sweat marks, makeup marks, or wear marks
Products returned after the return window
Products sent back without approval
Products not matching the order details

AP TREND JONE reserves the right to reject a return/refund request if the product does not meet the eligibility conditions.

9. Combo, Set, and Pack Product Return Rule

For combo products, clothing sets, co-ord sets, pack products, pack of 2, pack of 3, or any bundled product, the complete product must be returned.

Partial return is not accepted.

For example, if a customer receives a pack of 3 t-shirts, all 3 t-shirts must be returned together if the return is approved.

If any item from the combo, set, or pack is missing, used, washed, damaged, or not returned with the complete product, the refund may be rejected or reduced.

10. Sale and Discounted Product Rule

Sale items and discounted items are covered under the same return and refund rules.

Sale or discounted products are eligible for return and refund only if:

Wrong product was delivered
Damaged product was received
Defective product was received
Missing item was received
Color or product mismatch occurred

Sale items are not returnable for size issue, change of mind, dislike, wrong order placed by customer, or personal preference.

11. Return Pickup Process

Once a return request is submitted, our team will review the request and proof shared by the customer.

If the request is approved, return pickup may be arranged depending on serviceability and courier availability.

Since delivery and reverse pickup service may depend on location, the return pickup process may work in one of the following ways:

We may arrange reverse pickup from the customer’s address.
If reverse pickup is not available at the customer’s location, the customer may be asked to ship the product back.
If a delivery partner is not serviceable in the customer’s area, return shipping instructions will be shared after approval.
Customers should not send any product back without return approval from AP TREND JONE.

If a customer ships the product without approval, AP TREND JONE will not be responsible for loss, damage, delay, or non-acceptance of the return.

12. Return Shipping Charges

Return shipping is free only for approved damaged, wrong, defective, missing, or mismatch product cases.

If reverse pickup is not available and the customer is asked to ship the product back, AP TREND JONE will provide instructions after the request is approved.

Return shipping cost will not be covered for non-eligible reasons, including but not limited to size issue, change of mind, wrong order placed by customer, dislike of product, or personal preference.

13. Quality Check After Return

Refund will be approved only after the returned product passes quality check.

Once we receive the returned product, our team will inspect:

Product condition
Product tags
Original packaging
Whether the product is unused, unwashed, and unworn
Whether the product matches the return request
Whether the claimed issue is valid
Whether all items are returned in case of combo, set, or pack product

If the product passes quality check, refund will be processed according to this policy.

If the product fails quality check, refund may be rejected.

14. Refund Timeline

Once the returned product is received and approved after quality check, the refund will be processed within 7–10 working days.

The final time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or payment service provider.

Working days do not usually include Sundays, public holidays, bank holidays, or non-working days.

15. Refund Method

Refunds will be processed to the original payment method used at the time of purchase.

For prepaid orders, the refund will be processed back to the original payment source, where applicable.

Refunds will not be issued in cash for online payments.

AP TREND JONE is not responsible for delays caused by banks, payment gateways, wallet providers, card issuers, or other payment service providers after the refund has been initiated from our side.

16. Cash on Delivery Policy

AP TREND JONE currently does not offer Cash on Delivery.

Since COD is not available, all eligible refunds will be processed to the original online payment method used for the order.

17. Order Cancellation

Cancellation policy will be provided on a separate Cancellation Policy page.

Basic cancellation rule:

Customers may cancel an order before dispatch.

Once the order is dispatched, cancellation may not be available.

For approved prepaid order cancellations before dispatch, refund will be processed within 7–10 working days to the original payment method.

For more details, customers should refer to the Cancellation Policy page once available on the website.

18. How to Raise a Return and Refund Request

To request a return and refund, customers must submit a request through the website form.

Customers should provide:

Full name
Order ID
Registered mobile number
Registered email address
Product name
Reason for return/refund
Photos of the product
Video proof of the issue
Invoice or order confirmation
Packaging photo, if required
Clear explanation of the issue

Customers may also contact us for support using the details mentioned below.

Email: aptradingindia@gmail.com
Phone: +91 8595729044

Return/refund requests must be submitted within the return window.

19. Return Request Review Process

After receiving your return/refund request, AP TREND JONE may follow these steps:

Review the order details.
Review the reason for return/refund.
Check photo and video proof.
Confirm whether the request was raised within the allowed time.
Confirm whether the product issue is eligible under this policy.
Approve or reject the request based on policy terms.
Arrange pickup or provide return shipping instructions, if approved.
Inspect the product after receiving it.
Approve refund after quality check.
Process refund to the original payment method.

Submitting a return request does not guarantee refund approval. Refund approval is subject to verification, eligibility, and quality check.

20. Cases Where Refund May Be Rejected

Refund may be rejected if:

Request is raised after the return window.
Product is used.
Product is washed.
Product is worn.
Tags are removed.
Original packaging is missing.
Invoice or order details are unavailable.
Product is damaged by customer.
Product is returned without approval.
Product does not match the order.
Product is not returned completely in case of combo, set, or pack.
Proof is missing or unclear.
Video/photo proof is not shared within the required time.
Issue does not fall under eligible return/refund reasons.
Customer requests return for size issue, change of mind, or dislike of product.

21. Damaged Package or Tampered Package

If the package looks damaged, opened, torn, or tampered with at the time of delivery, customers are advised to take clear photos and video before opening the package.

If the product inside is damaged, missing, defective, wrong, or mismatched, the customer should submit a return/refund request within the allowed time.

Clear opening video and photos may help us verify the issue faster.

22. Missing Item Policy

If any item is missing from the order, the customer must raise a complaint within the allowed time and provide proof.

For missing item claims, customers may be required to share:

Package opening video
Photos of all received products
Product packaging photos
Invoice/order details
Label or shipping details

If the missing item claim is verified and approved, AP TREND JONE may process a suitable resolution according to this policy.

23. Color and Product Mismatch Policy

Slight color variation may happen due to screen brightness, display settings, lighting, photography, or device differences.

However, if a completely wrong color or wrong product is delivered compared to the order, the customer may raise a return/refund request within the allowed time.

The request will be reviewed based on order details, product images, product proof, and quality check.

24. Customer Responsibility

Customers are responsible for:

Providing correct delivery details
Checking the package after delivery
Raising return/refund requests on time
Sharing clear proof
Keeping the product unused, unwashed, and unworn
Keeping tags and packaging safe
Not sending products back without approval
Following return instructions provided by AP TREND JONE

AP TREND JONE will not be responsible for delays or rejection caused by incomplete information, late requests, missing proof, incorrect details, or policy violations.

25. Grievance and Contact Details

For return, refund, order, or customer support requests, contact:

AP TRADING CO.
Brand: AP TREND JONE
Email: aptradingindia@gmail.com
Phone: +91 8595729044
Address: House No. 70/60, 1st Floor, Gali No. 18, Mangol Pur Kalan, Landmark: Near By Puneet Store, District: Delhi, State: Delhi, New Delhi – 110085, India

Customers should include their order ID, registered phone number, email address, and clear details of the issue while contacting us.

26. Changes to This Return and Refund Policy

AP TREND JONE may update this Return and Refund Policy from time to time.

Changes may be made due to updates in business operations, courier partners, website process, payment gateway process, product categories, legal requirements, or customer support process.

The updated policy will be posted on this page with the latest “Last Updated” date.

Customers are advised to review this page before placing an order.

27. Acceptance of This Return and Refund Policy

By placing an order on the AP TREND JONE website, you confirm that you have read, understood, and agreed to this Return and Refund Policy.

If you do not agree with this policy, please do not place an order on our website.

Return and Refund Policy FAQs

1. Can I return a product if I ordered the wrong size?

No. AP TREND JONE does not accept returns or refunds for size issues.

2. Do you offer exchange?

No. AP TREND JONE does not offer exchange.

3. When can I request a return and refund?

You can request return and refund only if you received a wrong, damaged, defective, missing, or mismatched product.

4. How long do I have to raise a return request?

You must raise the request within 1 day of delivery.

5. Do I need to share photo and video proof?

Yes. Clear photo and video proof is required for damaged, wrong, defective, missing, or mismatch product claims.

6. Is return pickup free?

Return pickup or return shipping is free only for approved damaged, wrong, defective, missing, or mismatch product cases.

7. When will I receive my refund?

After the returned product passes quality check, refund will be processed within 7–10 working days.

8. How will I receive my refund?

Refund will be processed to the original payment method used while placing the order.

9. Is Cash on Delivery available?

No. Cash on Delivery is currently not available.

10. Can I return one item from a combo or pack?

No. Combo, set, and pack products must be returned completely. Partial return is not accepted.